POLICIES
Welcome to Tru Salon and Spa! As a valued client, we want to ensure that you have the best experience with us. We have established a set of policies to ensure smooth operations and to provide clarity on various aspects of our services. Please take a few moments to familiarize yourself with our policies before your visit.
Cancellation Policy
At Tru Salon and Spa, we understand that sometimes changes in plans are inevitable. If you need to cancel or reschedule an appointment, we require a minimum of 24 hours' notice. This allows us to accommodate other clients who may be waiting for an opening. Failure to provide sufficient notice may result in a cancellation fee, which will be applied to your next appointment.
Appointment Booking
To book an appointment at Tru Salon and Spa, you can either call our receptionist or use our convenient online booking system. We highly recommend making reservations in advance to secure your preferred date and time. Upon booking, we kindly ask for your contact details, treatment preferences, and any special requirements you may have. Our team will be happy to assist you in selecting the perfect service tailored to your needs.
Payment Terms
At Tru Salon and Spa, we accept various forms of payment for our services. We gladly accept cash, credit cards, and digital platforms for your convenience. Payment is due at the end of your appointment, and our receptionist will assist you with the payment process. Please note that gratuities for our staff are not included in the service price and are greatly appreciated.
Service Guarantee
We take pride in providing exceptional beauty services and treatments. If for any reason you are not completely satisfied with your service, please let us know before leaving the salon or spa. Our dedicated staff will do their best to address your concerns and ensure your satisfaction. Your feedback is valuable to us as we continuously strive to improve our offerings.
Privacy and Confidentiality
Tru Salon and Spa upholds the importance of privacy and confidentiality. We understand the personal nature of the services we provide and maintain strict protocols to safeguard your information. Rest assured that any personal data shared with us during your visit will be handled in compliance with our privacy policy and will not be disclosed to unauthorized parties without your consent.
Health and Safety
Your well-being is our top priority at Tru Salon and Spa. We adhere to rigorous health and safety standards to ensure a clean and hygienic environment for all our clients. Our team follows proper sanitation practices, uses high-quality products, and maintains state-of-the-art equipment. We kindly request that you inform us of any allergies, medical conditions, or specific requirements prior to your appointment, allowing us to provide the best possible care.
Children and Minors
Tru Salon and Spa welcomes clients of all ages; however, we request parental supervision for children and minors during their visit. We want to ensure their safety and the comfort of other clients. Please respect the peaceful ambiance of our facility and help us maintain a relaxing environment for everyone.
Contact Us
If you have any questions, concerns, or would like further clarification about our policies, please don't hesitate to reach out to us. You can contact our friendly team via phone or email, and we will be delighted to assist you.
We look forward to serving you at Tru Salon and Spa, where beauty and wellness meet to create a truly transformative experience!
